WEATHER
WEATHER POLICY
Updated: 01.02.25
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At DC Eleven, the safety and well-being of our players are of the utmost importance to us. We want to ensure that our activities are conducted in a safe and comfortable environment. To this end, we have established the following weather policy:
1. Parks and Recreation Guidelines and Closures: We will closely monitor and adhere to the guidelines and closures set by the local Parks and Recreation Department. If the authorities close the Recreation Center or the grounds due to severe weather conditions, we will follow their instructions accordingly.
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2. Severity of Weather: Our decision to cancel or proceed with activities will be based on the severity of the weather conditions. While we strive to provide an enjoyable experience for our players, safety will always be our top priority.
3. Lightning: In the event of lightning, we will immediately cancel all outdoor activities. We will ensure that players and staff seek shelter in designated safe areas until the threat has passed.
4. Heavy Rain and Unplayable Field: If heavy rain renders the playing field or outdoor areas unplayable, we may cancel or modify certain activities. This decision will be made to prevent accidents and maintain the safety of our players.
5. Normal Rain and Drizzles: For regular rain showers and drizzles, we will generally continue with our planned activities. We believe that some rain should not deter players from engaging in training and development. However, we will always prioritize the safety and comfort of our players, and if the rain becomes too heavy to ensure their well-being, we may modify or cancel activities accordingly.
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6. Extreme Heat: Under extreme head conditions, we will provide additional water breaks, shaded rest areas, and modify activities to reduce exertion. We will also closely monitor campers for heat-related symptoms and adjust the schedule if necessary. NOAA: https://www.weather.gov/
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7. Extreme Cold: At 32 degrees Fahrenheit or below, outdoor events will be canceled.
Notification Process:
- In the event of a weather-related cancellation or modification, we will promptly notify parents and guardians via email and event communication portal using the contact information provided during registration.
Please ensure that your contact information is up to date to receive timely notifications regarding any weather-related changes.
We appreciate your understanding and cooperation regarding our weather policy. If you have any questions or concerns, please feel free to reach out to us. Our primary goal is to provide a safe, enjoyable, and productive experience for all our players.
COVID-19
COVID-19 POLICY
Updated: 6.28.23
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1. Follow Local Guidelines: Players, coaches, staff, and spectators must comply with local health regulations and laws related to COVID-19.
2. Vaccination and Testing: Vaccination is strongly encouraged for eligible individuals. Testing may be required as advised by health authorities.
3. Health Screening: Everyone should self-monitor for symptoms and stay home if feeling unwell.
4. Hygiene Practices: Maintain good hygiene by washing hands frequently and practicing respiratory etiquette.
5. Face Coverings: Follow local guidelines regarding mask usage during club activities.
6. Physical Distancing: Maintain appropriate physical distance whenever possible.
7. Facility Sanitization: Enhance cleaning and sanitization protocols for club facilities.
8. Communication and Compliance: Stay informed about updates and comply with the club's COVID-19 policies.
AIR QUALITY
Air Quality Policy
Updated: 6.28.23
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With Canadian wildfire smoke threatening to impact our summer, DC XI has updated its policies to include guidelines for conducting outdoor activities moving forward. These updates are intended to provide clarity and transparency for families when the air quality index is elevated.
On green and yellow air quality days, programs will proceed as usual.
On orange air quality days, programs will proceed with reduced cardiovascular activity and frequent breaks. Children are encouraged to wear protective masks.
On red and purple air quality days, all outdoor programming will be canceled.
Learn more about the air quality index here: https://www.airnow.gov/aqi/aqi-basics/
The safety of our players and coaches is our top concern. If your child has asthma or other conditions that could threaten their health on elevated air quality days, please use your discretion when deciding whether to send them to our program.
Please reach out with any questions.
OTHER POLICIES
Financial Aid Policy
At DC Eleven Football Club, we are committed to providing opportunities for all players to participate in our programs, irrespective of financial circumstances. Our Financial Aid Policy is designed to assist those in need while considering both financial need and player merit.
Financial Aid Criteria:
1. Financial aid is awarded based on demonstrated financial need. Applicants must provide valid proof of financial hardship to be considered.
2. Merit Scholarships are also available, determined by the coaching staff through an in-house evaluation using specific criteria.
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Aid Form:
Financial aid scholarships are granted in the form of program dues reduction only. No cash or direct payments will be provided.
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Yearly Consideration:
Receiving financial aid in one year does not guarantee aid for the following year. Applicants must reapply each season, demonstrating continued need.
Application Process:
Interested individuals must submit a financial aid application along with supporting documentation to the DC Eleven Football Club. The application form can be obtained through our registration portal, if you do not see this while registering for the program, you may email us at fundraising@dcxiproject.com.
Play Footy Inc.:
Play Footy Inc. (DC Eleven Football Club) is dedicated to raising and disbursing funds for financial aid. For more information or to contribute, please visit https://givebutter.com/dcxi.
Responsibility of Aid Recipients:
1. Aid recipients are expected to plan appropriately for program costs in subsequent years, making efforts to reduce reliance on financial aid.
2. Recipients should engage in open communication with the club regarding any changes in financial circumstances.
DC Eleven Football Club is committed to fostering a supportive and inclusive environment. Our Financial Aid Policy aims to make the beautiful game accessible to all aspiring players.
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REFUND POLICY
At DC Eleven, we strive to provide exceptional service and ensure customer satisfaction. We understand that circumstances may arise where a refund or credit is necessary. To protect your interests and maintain a fair business relationship, we have developed the following refund policy:
1. Registration/Program Fees (Excluding Elite Academy):
a. Refunds requested before the start of the program:
- If a refund is requested at least 14 days before the program start date, we will provide a full refund of the registration fees.
- If a refund is requested within 7-13 days before the program start date, we will provide a 50% refund of the registration fees.
- Refund requests made less than 7 days before the program start date may not be eligible for a refund.
b. Credits:
- If a refund is not requested, we can provide a credit for the full amount paid, which can be applied towards future programs or merchandise (if available).
2. Elite Academy:
a. Early withdrawal from the program:
- If you withdraw prior to completing the year, there will be a 50% charge on the remaining balance, not including the balance of the current season.
- Special circumstances will be considered.
- No refunds will be issued in the middle of a season.
Please note:
- Refunds will be issued using the original method of payment, if possible.
- Any discounts or promotional offers applied during the initial purchase may not be applicable to future programs or merchandise when utilizing credits.
- Refund or credit requests must be made in writing via email to our customer support team at support@dcxiproject.com.
We are committed to addressing any concerns or issues you may have regarding our refund policy. If you have any further questions or require clarification, please don't hesitate to contact us. Your satisfaction is our top priority.
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DATA PRIVACY POLICY
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1. Purpose and Scope
DC Eleven Football Club (DCXI) is committed to protecting the privacy, confidentiality, and security of all personal data collected from players, parents, staff, volunteers, and partners. This policy outlines how DCXI collects, uses, stores, and safeguards personal information across all platforms, including PlayMetrics, Veo, Mailchimp, Microsoft 365, Square, Shopify, and affiliated DCXI systems.
This policy applies to all programs and entities under DCXI Project LLC and Play Footy Inc., including Elite Academy, Scorpion League, Camps & Clinics, La Fabrique, and community outreach programs.
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2. Data We Collect
We collect only the information necessary to provide our services effectively and comply with legal or league requirements.
Categories of Data:
- Player and Family Information: Names, addresses, phone numbers, email addresses, date of birth, medical details, emergency contacts, and school affiliations.
- Program and Performance Data: Attendance, evaluations, video recordings (Veo), and match statistics.
- Financial and Transaction Data: Payment details processed through trusted third-party vendors (e.g., Square, Stripe, or PlayMetrics).
- Digital Communications: Emails, text messages, online forms, and survey submissions.
- Media and Marketing Data: Photos, videos, and social media posts used for promotional purposes with prior consent.
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3. How We Use Your Data
DCXI uses personal information solely for purposes directly related to club operations and player development, including:
- Registering players and managing accounts.
- Communicating with families and staff about schedules, updates, and club matters.
- Tracking progress, evaluations, and development metrics.
- Processing payments and issuing invoices.
- Managing marketing, fundraising, and event participation.
- Maintaining compliance with local, state, and national sports governing bodies.
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4. Legal Basis for Processing
We process personal data under the following legal bases:
- Consent: When families voluntarily provide information through registration or opt-in forms.
- Contractual Necessity: To fulfill the services outlined in player and parent agreements.
- Legal Obligation: To comply with applicable laws, tax requirements, and league registrations.
- Legitimate Interest: For internal analytics, communication, and operational efficiency.
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5. Data Sharing and Third Parties
We do not sell or rent personal data.
Information may be shared only with trusted third parties essential for club operations, such as:
- League registration and sanctioning bodies (MSYSA, EDP, etc.).
- Technology partners (PlayMetrics, Veo, Microsoft, Mailchimp).
- Payment processors (Square, Stripe).
- Insurance providers and governing authorities where legally required.
- Our official club sponsor, who may receive limited contact data for promotional partnership purposes.
Each partner is bound by strict confidentiality and data protection obligations consistent with this policy.
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6. Text Messaging and Opt-In Data
DCXI occasionally uses text messaging to communicate important club updates, schedule changes, or urgent notices.
Text Messaging Clause:
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Promotional texts may also be sent based on expressed user interests or prior participation in DCXI programs. Participants may opt out of receiving SMS communications at any time by following the unsubscribe instructions provided in messages.
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7. Data Security and Storage
We employ robust administrative, technical, and physical safeguards to protect data against loss, misuse, unauthorized access, or disclosure.
Key Measures Include:
- Secure storage on encrypted servers.
- Limited access based on staff roles and responsibilities.
- Regular data audits and password protection protocols.
- Secure disposal of old records following retention policies.
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8. Data Retention
Personal data will be retained only as long as necessary to fulfill the purposes stated in this policy or to meet legal obligations.
- Player data: retained for up to five (5) years after the player’s last engagement.
- Financial and tax records: retained for seven (7) years.
- Marketing consent and media releases: remain valid until revoked in writing.
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9. Data Subject Rights
Individuals have the right to:
- Access their personal data.
- Request correction or deletion of inaccurate or outdated information.
- Withdraw consent for marketing or communication.
- Request data portability where applicable.
Requests should be submitted via privacy@dcxiproject.com.
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10. Media and Communications
DCXI respects the privacy of its members and will only use photos or videos for marketing or educational purposes with appropriate consent. Families may withdraw consent at any time by contacting media@dcxiproject.com.
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11. Children’s Data Protection
DCXI does not knowingly collect information from children under 13 without parental consent. Parents or guardians may request the deletion of their child’s information at any time.
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12. Updates to This Policy
DCXI may update this policy periodically to reflect new laws, technologies, or operational needs. Updates will be published on www.dcxiproject.com/policies and communicated to registered families.
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13. Contact Information
For questions, concerns, or privacy-related requests, please contact:
DC Eleven Football Club
Attn: Privacy Officer
Email: privacy@dcxiproject.com
Phone: (202) 505-7530
Website: www.dcxiproject.com